After FINEST has been delivered, we very quickly enable our clients through a brief training course to operate the system and to use the software comprehensively and efficiently.
We address the training needs of a single user as well as the diverse requirements of a whole company, offering product-specific courses tailored to the customer. We offer a variety of training options:
On site
CAM CONCEPT technicians provide training at your facility.
On CAM CONCEPT Headquarters
Online
Through TeamViewer
Development
CAM CONCEPT develops new solutions to the very specific requirements of the customer – individual and reliable. We offer tailor-made products – exactly as they are needed. We also modify existing software modules according to the particular requirements:
Conversion of existing data
Tailored connection to ERP-Systems
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Tailored connection to Storage-Systems
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Tailored connection to PDM-Systems
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Tailored connection to CAD-Systems
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Feedback of production data to your ERP-System
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Installation & Maintenance
CAM CONCEPT installs systems and gives training either at the client’s site or at CAM CONCEPT in Maintal near Frankfurt/Main, depending on the client’s preference. Installation and training on site have the important advantage that both the installed system and the newly acquired knowledge of the users can be applied directly in practice.
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Installation, remote or at the premises of your customer, worldwide
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Upgrade, remote or at the premises of your customer, worldwide
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Help Desk, for your technicians or for your final customers
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Get Technical training for your technicians, your destribuation network and your final customers (remote or at customer premises)
The CAM CONCEPT offers multiple channels for consumers to get in touch with the CAM CONCEPT through :
- Email : Send an Email with details of the problem. A detailed description of the problem helps our technicians to solve it in a short time : support@cam-concept.de
- Online support : Possible contact via TeamViewer
- Maintenance contract: Renewable every two years
- Helpline numbers: our technicians answer your phone calls and offer immediate support in case the simple problem otherwise they take note of the problem and try to solve it as soon as possible.
Tel.: +49 (0) 61 81 / 423 26-0
Reaction time 24 hours